Customer Service Agent in London

Debt Collections Agent

Salary: £25,000- 26,000 p.a. base salary depending on experience.

Job Type: Full-time, Office-Based, Monday to Friday, 9:00 AM - 5:30 PM

WeFlex is at the forefront of the electric vehicle revolution - and our mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt).

We are a close-knit team dedicated to de-carbonising the world, starting with the taxi industry. We are seeking a dedicated and customer-focused Customer Experience Agent to join us in this exciting growth stage of our business and to help us continue to offer world-class customer experience.

Your Responsibilities:

• Providing exceptional customer service, promptly addressing inquiries and resolving issues
• Engaging in face-to-face, email and phone interactions with customers when necessary, exhibiting professionalism and empathy while addressing their inquiries or concerns directly
• Trained to maintain collections activities to ensure timely payments and reduce delinquency rates
• Collaborating with internal teams to resolve customer-related issues
• Initiating outbound contact attempts via email, SMS, and telephone to assist customers facing financial difficulties
• Staying updated on industry trends and best practices in customer experience and collections management
• Liaising with various departments within WeFlex, including Fleet/Support, Finance, and Sales
• Undertaking ad hoc duties in support of strategic and change projects

If you are passionate about customer service and have a desire to contribute to the electric vehicle revolution, we would love to hear from you. Join us at WeFlex Ltd. and be part of our mission to make electric vehicles accessible to all.

Requirements

We are looking for a candidate with:

• A friendly personality 
• At least 1 years customer service
• Excellent organisation, communication (oral and written) and interpersonal skills
• Proficient in using MS Office (including Excel) and CRM software

Nice-to-have skills/knowledge:

• Knowledge of electric vehicles and the ride-hailing industry

Benefits

Salary: £26,000-30,000 p.a. base salary depending on experience.

Bonus: Discretionary performance related bonus scheme in place (capped at 10% annual base salary)

following probation, paid quarterly.

Pension: Statutory pension scheme.

Holiday: 20 days per year plus bank holidays.