Customer Service Advisor in Upper Birchwood

ARNE is a direct to consumer, apparel and footwear brand/retailer based in Birchwood Park near Warrington, UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers, with ARNECLO.com ecommerce store as our only sales channel.

We have ambitious objectives over the next decade with the team believing all targets are achievable through new product category launches in shoes and womenswear alongside the creation of paid media, CRM activity and further international growth to amplify the great product / brand assets we have already created.

Reporting to our Customer Service Manager, you’ll be involved in the day to day engagement with our customer base, responding to enquiries and feedback through multiple contact channels. If you are an enthusiastic, engaging individual and want to join us on our exciting journey please apply today!

Requirements

• Responding to customer enquiries through email, live chat, and social media
• Providing information about new and existing products.
• Tracking and processing orders and refunds.
• Performing administrative tasks as assigned by Manager.
• Rotating shifts between the hours of 8am - 10pm, including weekend work.

Essential Experience and Skills

• Strong organisational skills
• Computer literate, proficient in MS Office (Outlook, Excel, Word)
• Excellent Verbal and Written Skills
• Great Attention to detail
• Ability to follow process but also use own initiative to support the customer experience.
• Ability to work as part of a team and on your own.
• Understand the importance of brand tone and engaging with customers.

Benefits

• 32 Days Holiday (including Bank Holidays) + your Birthday off
• Holidays increasing up to 36 days with service
• Option to buy / sell holidays
• Generous staff discount
• Private Healthcare including Dental & Optical Plans after probation
• Health Cash Plan from day one
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100’s of places
• Employee Assistant Programme
• Cycle to Work Scheme
• Tech Scheme

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.