Customer Service Advisor (Part-Time) in Washington

Location: Washington

Salary: £9.83 per hour

Recruiter: END

Job Hours: Full-time

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Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END.

If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

CUSTOMER SERVICE ADVISOR - PART,TIME , WASHINGTON

Over the last 19 years, END.

has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience.

One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END.

prides itself on delivering a first-class customer experience, which has underpinned our success.

With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.

Due to our rapid growth within our Customer Services team, we currently have an exciting opportunity for a number of Customer Service Advisors to join the team at our Head Office.

The Customer Service team offers support to our global customer across three channels including live chat, email and phone.

Our contact is split with 20% verbal communication and 80% written.

We are a customer first focused team who are dedicated to supporting with a wide range of queries from product information to customs clearance, missing deliveries to how to return an order.

Due to our global audience, this is a Monday-Sunday role and we offer set working days including one weekend day off each week.

What you'll be doing

Key responsibilities

Working positively and collaboratively as part of a team within Customer Service and across the wider business.

Be the voice of END., connecting with our customers through phones (20% of our contacts), email (40% of our contacts) and live chat (40% of our contacts) and be dedicated to ensuring every END. customer’s experience is a great one.

Take ownership for each of your queries, working efficiently, keeping it accurate and offering solutions.

Committed to meeting individual and department KPIs, always striving for excellence.

Adaptable to working in a fast-paced environment and ready to take on the next challenge.

Communicating to colleagues throughout the business and our external partners, maintaining exceptional standards throughout.

What you’ll be able to demonstrate:

Skills and experience

You’ll be a positive, team player with a can-do attitude, driven by success and motivated by challenges.

Previous experience in a customer-focused environment is essential.

Pro-active in developing effective relationships with END. customers, ensuring every customer experience is a great one.

Excellent communicator, in both a written and verbal capacity.

Skilled in the ability to recognise and adapt to individual customer needs.

Exceptional organisational skills and ability to multi-task while under pressure.

You’ll have an eye for detail and the determination to problem solve and offer solutions.

Passionate about END. and our core values.

Effective time management skills, discretion and confidentiality.

What we can offer you

Hourly rate - £9.83 - £11.44 depending on age

29 days holiday (including bank holidays and birthday)

As soon as you join our team you’ll be on our Customer Care training plan with your first 12 weeks focused on learning, improving then perfecting your new knowledge and skills. After your first 12 weeks you will then begin your journey on our Customer Care Champion programme which focuses on your development within the END. Customer Care team.

Generous staff discount

Company pension scheme

Access to Employee Assistance Programme

Healthcare Membership

Opportunities for professional development and career progression

Our core values underpin everything we do as a business.

We always put our customers first, are passionate and dedicated and strive for excellence.

To achieve this, we are positive and collaborative and keep it simple.

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About END

endclothing.com

Since opening our doors in 2005 END. has developed into one of the most influential, forward-thinking fashion businesses globally. The END. concept was, and still is, to bring pinnacle fashion, sport and lifestyle products to its customers.

END. is the destination for contemporary fashion and streetwear online, stocking over 600 leading global fashion brands and shipping to over 80 countries.

We continue to champion some of the most sought-after, exclusive labels including Comme des Garcons, Stone Island, Rick Owens, Off White, Saint Laurent and Balenciaga, as well as collaborating on our own releases with world-leading brands such as adidas, Reebok, New Balance and Clarks.

Our bricks and mortar Newcastle flagship store opened in October 2015 and our Glasgow store opened in December 2016, housing cutting edge sportswear, leading Japanese brands and the best in contemporary menswear.

We look to recruit ambitious individuals who can work in a team environment and help to drive END. forward.