We are currently working in partnership with a Housing Association based in the East Midlands, who are recruiting for a Customer Service Advisor (Repairs) on a temporary contract for three months .
The position is due to start immediately. The hourly rate of pay is negotiable up to £17.50 per hour via an umbrella company. The ideal candidate will have worked at a Housing Association before and have previously raised repairs on an in-house system.
Duties will include (but are not limited to):
Being the key point of contact for those contacting the housing service regarding repairs and housing maintenance issues
Delivering an effective and efficient customer focused service to enable first-point resolution for all customers
Working with internal/external customers, sub-contractors, third party builders and their respective teams to resolve problems
Ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
Liaising with Customers, Colleagues and Contractors – to ensure repairs are completed “right first time”
Updating and recording all customer enquiries on the relevant CRM and back-office systems
Experience required:
Practical experience of dealing with people
Participating in a team environment
Working in a contact centre environment
Working in a Housing related field
Practical experience of dealing with Digital Communications
Skills, knowledge and expertise required:
Ability to communicate clearly & concisely both verbally & in writing
Ability to listen & interpret information effectively
IT & Keyboard skills
Working hours:
37 hours per week
Monday – Friday on a shift pattern 8-4, 9-5, 10-6
All office based, no home working
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Working collaboratively with our clients to connect them with the right talent, at the right time, is what we do best. We specialise in a multitude of sectors nationwide, including HR, Legal, Finance, Procurement, Social Housing and Property Management and work with high quality contractors, consultants and professionals in both temporary and permanent placements.
So, whether we’re helping you find the perfect candidate, or you're looking for your own next career step, you can be assured, as a trusted specialist recruitment partner since 2009, that we’re with you on every step of the journey.
To register a vacancy or discuss how we can help you to find the perfect fit for your next permanent or temporary career step, you can find our regional contact numbers below:
Central London: 0207 430 1284
East Midlands: 0116 268 5026
West Midlands: 0121 274 0187
South East: 01923 631 012
North West: 0161 341 0147
North East: 0113 816 0098
South West: 0117 303 5102
You can also get in touch with us, learn more about our specialist team of consultants and read testimonials from our clients at www.jarsolutions.co.uk.
Interested in starting a rewarding new career with uncapped commission and realistic progression opportunities? Learn more about working at James Andrews and check out our latest internal vacancies here: https://www.jarsolutions.co.uk/work-for-us