Customer Service Advisor in London

The clue’s in the name, this role is all about service.

As a Customer Service Advisor, you will be the first point of call for many of our customers; impeccable communication skills are essential, along with having the ability to effectively deal with customer queries in a cool, calm and collected manner.

If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you.

Customer Focus:

• Replies to customer queries articulately, professionally and in a timely manner both in person and online.
• Aims to provide an outcome with first-time response or face to face solution.
• Provides consistent, accurate and helpful information to customers.
• Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints.

Standards:

• Answers queries using accurate and appropriate language in all physical, verbal and written communications.
• Completes processes efficiently and correctly, specifically transactions on POS or in AX Dynamics and when completing tasks in Zendesk.
• Maintains high standards of organisation and compliance for all working areas, both front and back of house.

Service Excellence:

• Liberty London ambassador for Customer Service to ensure exceptional quality of experience at all times.
• Delivers outstanding impressions to develop lasting relationships with customers.
• Proactively improves personal knowledge of Online and Flagship services, promotions, marketing and event activity.
• Awareness of latest trends, competitor activity and best practice customer service.

Personal Qualities and Experience:

• Customer Service within retail, hospitality or travel
• Excellent verbal, aural and written communication skills
• Professional and friendly interpersonal skills
• Trusted to work with confidential and sensitive information
• Genuine interest in Liberty London