Customer Service Advisor in London

Customer Service Advisor Salary: £25,000 - £30,000Based in WillesdenOffice Based Role - 8.30am - 5pm plus 1 Saturday per month (8am -12pm)A leading waste management company are looking for a Customer Service Advisor to join their team in Willesden. You will need to confidently handle both telephone and written communications, work well under pressure to meet deadlines and keen eye for detail will help maintain to professional standards of the business.Duties Include:Responsible for client satisfaction and responding to incoming calls and emailsAccurately complete job bookings, deal with any customer queries and action any other administration dutiesMaintain database for all clients and ensure all information is up to dateEnsure strong working relationships are developed with all internal stakeholders, including Sales, Transport and Finance teamsMaintaining current customer relationships and also be creating and building new oneContacting lapsed clients with the aim of becoming active customers again Experience Required:3 years + working in a Customer Service environmentIdeally have previous exposure to the Waste Management and Recycling industryAdvanced level of Microsoft Office skillsExperience of working in a fast-paced environmentSelf-motivated with an analytical mind and keen eye for detailConfident in verbal and written communicationStrong team player, able to collaborate with various personnelWorks well under pressure and meets deadlines professionallyBenefits:21 days holidays plus parking on sitePension contributionParkingOpportunity to progress into other departments - transport, Project Management, SalesOnce a month lunch free lunchCompany does a lot of charity and community work that staff can get involved withQuarterly bonus (if KPI's are met ) up to £100 Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK