Customer Service Advisor in Liverpool

Customer Service Advisor - Hybrid workingLocation: Liverpool / Home Based (50% office / 50% home working)Salary: £24,000Contract: Full time, PermanentHours: Monday to Friday 9am till 5pm (no weekends or late evenings)Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insuranceMy client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.Working in a fun and vibrant contact centre environment, you will be tasked with:Taking inbound calls, emails or messages dealing with a variety of customer service queriesAccurate recording of information onto a live systemResolution of customer enquiries (oral and written) based on competent working knowledgeQuery handling in response to customer requests with the support of clear information and processesStriving to provide a professional service at all timesIdentify and implement process improvements in immediate area of work responsibility in order to improve output and customer serviceTo be considered for the role of Customer Service Advisor you must possess the following;Have experience within a previous customer service / contact centre roleExcellent written and verbal communication skillsProfessional attitude and telephone mannerHave basic IT skillsIf you would be interested in applying for the position please apply immediately.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age