Customer Service Advisor in Liverpool

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £24,000

BENEFITS:nCompetitive Salary.nFree parking onsite.nOn site Gymn40% staff discount.nStaff events.nFree refreshments provided.n25 days holidays plus 8 bank holidays.nThis is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.

KEY RESPONSIBILITIES:nActing as the first point of contact for all queries.nUse our online platform to reply to all customer enquiries for both email and social media.nManage live chat during working hours.nDealing with customer queries and complaints.nTracking deliveries with couriersnMaintaining customer satisfactionnAssisting with returns ensuring the team is up to date with latest customer communications.nDealing with customer chargebacks.nEnsuring all customer enquiries are dealt with in professional and timely manner.nEXPERIENCE NEEDED:nExperience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.nUnderstanding of GDPRnGreat verbal and written communication skills.nThe ability to build rapport and trust with customers.nExcellent planning and organisational skills.nExcellent communication skills (spoken and written), including strong spelling and grammar skills.nCompetent with Microsoft Office - Word/Excel/OutlooknTo demonstrate an effective knowledge of products and services.nZachary Daniels is a Niche, National & International Recruitment Consultancy.nSpecialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & LogisticsnBBBH30766