Customer Service Advisor in Henley-on-Thames

Location: Henley-on-Thames

Salary: Hidden

Recruiter: GLL

Job Hours: Full-time

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GLL is looking for a Customer Service Advisor at Henley Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you need:

A can-do attitude

A real focus on customer service.

Passion and personality

Knowledge of health and safety

Be a great team player

Good IT, literacy, numerical and communication skills

Some experience of administration

Cash handling

What you’ll do:

Being the first point of call for customers

Answer incoming calls to the centre

Deal with transactions including setting up direct debits and cash handling

Dealing with membership enquiries including selling memberships to customers

Deliver first-class customer service

Answer customer queries

Setting up equipment

Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A Values driven organisation

Learning & development to support career development

Good Pension schemes

Discounted gym membership for you and your partner.

A flexible position

Industry leading rates of pay

opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal

Exclusive discounts on our Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

Discounts across thousands of retailers (GLL Extras)

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

Ride to work scheme

Free eye tests and discounted glasses

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About GLL

gll.org

GLL is an independent charitable, social enterprise making community spaces and services better for everyone. We operate over 230 leisure centres and swimming pools, 50 libraries and world-class sporting venues such as Crystal Palace National Sports Centre, the London Aquatics Centre and Copper Box Arena at the Queen Elizabeth Olympic Park – all run under the ‘Better’ brand. We also run numerous children's centres, recreation grounds, spas, ice rinks and events spaces making us the UK’s largest leisure provider. We partner with many local authorities to make leisure, fitness and library services accessible and affordable to the whole community.

We’re as committed to investing in our people as we are in the communities in which we work and offer real career and personal development opportunities at whatever level you join us. Everyone from our leisure centre staff to our business support and leadership roles have access to dedicated career paths and accredited training.

We’re passionate about our social ethos – which run through everything we do. We aim to enable people to achieve more, be that through the work we do with charities such as The Prince’s Trust to our GLL Sports Foundation which supports and funds the athletes and coaches of tomorrow.