Customer Service Advisor in Fulwood

Acorn by Synergie are recruiting for Customer Service Advisors on a temp to perm basis for their client located in Fulwood, PrestonMonday to Friday with a choice of hours, 8am to 5pm or 8.30am to 5.30pm or 9am to 6pmOnce fully trained there is also the requirement to work 9am to 1pm on a Saturday morning every 8 weeks, this shift is paid at an overtime rateThe rate of pay starts at £11.44 per hour The company offer excellent modern working conditions and genuine opportunities for progression.Working for this company is many things - exciting, challenging, rewarding, occasionally frustrating, - but it's never dull. You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.The initial four week training period is all office based but once this has been successfully completed the company do offer hybrid workingThe main duties of the position will includeTo manage the claims and carry out necessary requirements to ensure the claims progress quickly and efficiently and within our client SLA'sDealing with complex claims and technical issues to allow them to move forwardLiaising with client, loss adjusters and policy holderAssist with complaint resolutionOwn claim from cradle to graveTo ensure invoice for all work is completed within claims life span set out by our clients and accurately records all costsThe Individual: * Customer focused* Previous experience dealing with inbound and outbound calls* Ability to use IT platforms* Clear and concise written and spoken communication skills* Good attention to detail* Methodical and thorough approach to work* Well organised* Ability to be a team player yet can use their own initiativeSome of the benefits of working for Acorn at this particular client areWeekly PayAccrued holiday payExternal professional certificationDedicated Account ManagerAccess to the Acorn Rewards SchemeLively, fun working environmentIf you are interested please submit your CV for the position and we will give you a call to discuss the opportunity in more detail.Acorn by Synergie acts as an employment agency for permanent recruitment