Customer Service Advisor in Edinburgh

Location: Edinburgh

Salary: Hidden

Recruiter: Steer Automotive Group

Job Hours: Full-time

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Customer Service Advisor

Edinburgh

Ref: VA2034

#OFE

Monday to Friday 40 hours per week

Full time, permanent

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Talk to us about flexible working

VIP Awards – colleague recognition scheme

Cycle to work scheme

Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

Steer Academy provides accredited ongoing training – paid for by the business

Opportunities for career progression

About Us

Steer Automotive Group is a trusted provider of automotive repair services, dedicated to delivering exceptional quality and customer satisfaction. With a team of experienced professionals, and a commitment to excellence, integrity, and innovation, we strive to exceed our customer and client expectations at every turn. As a leader in the industry, we are seeking a friendly and professional Customer Service Advisor to join our team and contribute to our continued success.

About the Role

We are currently seeking a Customer Service Advisor to serve as the first point of contact for our valued customers. In this role, you will be responsible for greeting clients, answering phones, scheduling appointments, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering an outstanding customer experience.

Responsibilities:

Greeting customers in a friendly and professional manner

Answering incoming phone calls and directing them to the appropriate department or individual

Updating customers regularly with the progress of repairs

Updating CRM systems

Assisting customers with inquiries, concerns, and feedback

Maintaining a clean and organized reception area

Assisting with administrative tasks as needed, such as filing paperwork and updating records

Requirements:

Previous experience in a customer service or receptionist role preferred

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Proficiency in basic computer skills, including Microsoft Office Suite

Strong attention to detail and organizational skills

Ability to maintain a positive attitude and provide excellent customer service under pressure

Knowledge of automotive repair terminology and services is a plus but not required

If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we want to hear from you! We look forward to reviewing your application!