Customer Service Advisor in Derby

Customer Service Advisor- Polish Language (Non–voice)

Location: Onsite in our Pride Park office, Derby

Salary: £12 per hour Hours- Full time & fully flexible for shift work across 7 days a week Contract Type: Fixed Term Contract

Note: Proficient written Polish and Spoken language skills are mandatory.

What Will You Be Doing?

As a Customer Service Advisor (Polish Language),

• You will be employed by Firstsource, working in collaboration with a renowned online retail brand. Your primary responsibilities will include assisting Polish-speaking customers through emails and live chat.
• You'll address their problems or questions, which may range from account inquiries, delivery status, and specific item questions to completely random queries.
• To succeed in this role, you must have proficient written Polish language skills. You will be expected to deliver an excellent customer experience, similar to what you would expect from a well-known online retailer.
• This involves addressing each customer's queries, finding the best possible resolution, and providing a unique response tailored to individual needs.
• This position requires a high level of empathy, customer focus, attention to detail, and the confidence to think creatively to solve problems effectively.

Who We Are Looking For

• Proficient in Polish, primarily in written form.
• Experience in a similar role is desirable but not essential.
• Excellent writing skills, capable of formatting responses clearly and concisely.
• Strong customer focus, aiming to provide the best service for everyone.
• Ability to collaborate with and support colleagues.
• Strong communication skills, able to explain complex situations in an understandable manner.
• Flexibility in working hours, with availability 7 days a week.

Please note: A written assessment is required for this role.