Customer Service Advisor in Bromley

About Us: 

With 40 years of experience, Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world-class manufacturing and the best-in-class tools and equipment to make our great product. We aren’t hanging around - sales are storming, and we need great people to join our fantastic team and continue to fuel our momentum for our rapidly growing company-owned dealerships. 

Purpose of Role:  

We are seeking a personable, motivated and enthusiastic Customer Service Advisor to join our expanding team (Company Owned Dealers). Operating from our bustling hub based in Bromley, you will play a vital role in contacting & assisting customers with all enquiries related to water softeners and drinking systems. 

You will play a key role in liaising with new & existing customers, as well as processing any orders, dealing with web enquiries and serving any walk in customers.

Additionally, you will actively support our team of water softener installers by assisting in the efficient management of their work schedules (diary management) and ensuring the timely installation of softeners for our customers. Coordinating appointments for our sales team, who conduct surveys and provide quotes to potential clients, will also be a key aspect of your role. 

As a Customer Service Advisor, your ability to provide customers with prompt appointments will be pivotal. You will play a crucial role in offering administrative support to our team, aligning with our mission to deliver the highest levels of customer service. The position also involves basic accounting tasks such as invoicing and procurement. 

If you are eager to contribute to a growing team, possess excellent organizational & communication skills, join us in our commitment to providing exceptional service and support to our valued customers. 

 Skills and Requirements:  

·      Customer Service Excellence: A passion for delivering exceptional customer service, with the ability to address customer queries and also ensure our customers receive the right products and services to meet their needs. 

·      Organizational Proficiency: Strong organizational skills to effectively manage

·      Clear Communication Skills: Must be a great communicator and be able to efficiently answer questions and queries from customers

·      Administrative Support: Capable of providing effective administrative support to the team, including basic accounting tasks such as invoicing and procurement. Attention to detail and accuracy in administrative duties is essential. 

·      Team Collaboration: Strong teamwork and collaboration skills to work seamlessly with  and other colleagues. Contribute positively to the team's overall mission of delivering the highest levels of customer service. 

·      Enthusiastic and Friendly Attitude: A positive and friendly demeanor, with enthusiasm for engaging with customers, team members, and stakeholders. An approachable personality that contributes to a positive working environment. 

·      Adaptability: Ability to work in a fast-paced environment, occasionally supporting different teams, demonstrating flexibility and adaptability. 

·      Initiative and Proactivity: A proactive approach to problem-solving and taking initiative when necessary. Identifying areas for improvement and contributing ideas to enhance overall efficiency and customer satisfaction. 

Benefits: 

·       25 days annual leave

·       Pension scheme

·       Performance related monthly bonus scheme

·       Wellbeing Programs – Your wellbeing is important to us

·       Access to ongoing learning and development through our online learning platforms

Working Hours: 

Monday - Friday 9am – 5pm