Customer Lifecycle in Newbury

Location: Newbury

Salary: Hidden

Recruiter: Vodafone

Job Hours: Full-time

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What you’ll do

Role Purpose:

The Product Optimization and Inlife Customer Support Engineer will lead the support of all customer engagements. The Product Optimization and Inlife Customer Support Engineer will be the entry point for any customer related engagement where support is required by operations or account/service management teams in relation to the launched products. The Product Optimization and Inlife Customer Support Engineer will work across all development streams facilitating product performance improvements and operational enhancements are incorporated into the product evolving towards the delivery of world class enterprise product solution aligned with the vision of Vodafone’s connectivity Portfolio and long term technology strategy.

Key Accountabilities and Decision Ownership

Review product/operational and vendor performance.

Identify areas of product optimization and feed into development teams for delivery.

Review technical documents from suppliers that underpin the solution and support delivery and operational teams to align activities to product solution.

Ensure Vodafone Customers benefit from the latest technological advances to get the best possible customer experience and identifying opportunities for innovation of the product portfolio.

Support overall product strategy for Connectivity services as part of system architecture & integration.

Who you are

Core Competencies, Knowledge and Experience:

Experience in working in virtual and multinational teams, with proven record of delivering goals in matrix organizations.

Ability to manage multiple & changing priorities and follow-up until delivered.

Strong communication and presentation skills with proven ability to influence stakeholders at all levels of the organization.

Relevant higher education in a related field (computer science / networking field with elements of modern SW programming)

Must have core expertise in a good number of topics on network infrastructures enabling Systems and Tools applicable to the SDN and NFV market, especially but not limited to VMware, Cisco Viptela and Cisco Meraki

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About Vodafone

vodafone.com

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.

More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.

We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?

#TogetherWeCan