Customer Care Specialist in Carlisle

Whether you’re looking for a full time or part time position, we have a range of great customer facing roles available for you to join our Cumberland Team and kick start your career.

The Role

At the Cumberland Building Society we are on a journey through a digital revolution, and we’re looking for people to help us deliver a world class service to customers – something you wouldn’t see anywhere else.

We need a cracking communicator! Someone who is resilient and adaptable to meet the needs of our customers on even the busiest of days. As part of a team, you’ll be committed to making an impact towards our ambitions as a company, understanding that your actions today have an impact tomorrow.

You’ll help us drive continuous improvement in the business by sharing feedback and best practice across the team to help resolve issues and improve our customers’ journeys. You will do all of this, whilst working towards several targets, so it’s important you’re motivated.

We are all about the customer and putting them first, so some of the things you’ll be doing are:

• Providing exceptional service to those who contact us via phone, email and webchat, aiming to resolve their query at first point of contact.

• Owning and resolving complaints to turn these around efficiently and effectively.

• Identifying other ways we can help, through the products and services that we offer.

• Working safely and within policies to protect and safeguard customer confidentiality.

Our Promise to You

• Starting on £24,728 p.a. following training you’ll move to £26,498 p.a. FTE
• Annual salary reviews and potential performance related rewards and bonuses.
• 25 days holiday per year (plus 8 bank holidays), and daily mental well-being breaks on top of your standard lunch break (varies based on contracted hours).You’ll be supported by a people leader who makes regular time for your personal development journey, to continue your career with us.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

Sound Good?

We might approach you before the closing date to invite you to interview. So, if you think you’ve got that we’re looking for, keep an eye on your inbox.