Customer Care Specialist in Bicester

Location: Bicester

Salary: £11.00 per hour

Recruiter: Brake Bros Limited

Job Hours: Part-time

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Job Description

Contact Centre – Customer Care Specialist

£11, plus Flexibility Payment £1200 Per Annum+ brilliant rewards and recognition scheme

Bicester - Fresh Direct

This is a Part-time role working 17hrs per week. working 2 shifts per week Saturday and Sunday between 7am-5pm .

At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Care Specialist , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.

After successful completion of your probation there is a potential for this role to be Hybrid

Key Activities & Responsibilities:

Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.

Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.

Develop and maintain department structure to understand impact of customer service function across the business

Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.

Have a detailed knowledge of allocated customers business, expectations and requirements.

Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.

Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.

Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.

Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.

Communicate with internal departments to ensure processes run smoothly

Key Attributes:

Previous office/customer service environment required

Passion for excellent customer service

Excellent attention to detail

Confident problem solving and decision-making skills

Self-motivated with a desire to exceed set standards

PC Literate

What you'll get:

Huge discount on all sorts of lovely food and award-winning products

Generous holiday allowance

Recognition awards and Incentives

Pension

Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

And much more….

Apply now...

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

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About Brake Bros Limited

brake.co.uk

Brakes is a leading supplier to the foodservice sector in the UK. With sister companies in Ireland, France and Sweden, it is owned by Sysco, the world’s leading foodservice business, headquartered in Houston, Texas, USA.

Brakes is committed to providing its customers with outstanding service, products and foodservice solutions, its people with a ‘great place to work’ and its suppliers with a great company to partner.

Brakes believes in acting today to protect tomorrow and has an active sustainability programme covering product, planet and people. Across these focus areas, our activities ensure that we support every community we engage with, source our products responsibly and protect the natural resources of the planet.