Customer Care Representative in Gateshead

We have an exciting opportunity for you to join our team of Customer Care Representatives!

Who we are:

FedEx is the largest express transportation company in the world.  Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together. 

We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise – delivering an outstanding FedEx experience to all our customers.

We are looking for people to join our team of Customer Care Representatives, who together provide advice, services and solutions for our Customers.

As a Customer Care Representative, you will be the face and voice of FedEx, providing outstanding customer experiences each and every day. It`s not all about parcels, it`s about having fun, showing passion and wanting to take your career to new heights. Don`t worry if you`ve not worked in a Care Centre before, we will give you all the training and support you need.

What you will be doing: 

·       Joining our Customer Service team, you will be an integral part of delivering outstanding service for our customers during our normal operating hours are currently 8am - 6pm.

·       We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am – 1pm. You will only work 5 days per week

·       Providing accurate information and guidance to our customers via different contact channels

·       Advising our customers on how to use FedEx services and tools

·       Helping customers resolve service-related issues

·       Identifying new opportunities to grow business with our customers

·       Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:

·       Computer literacy and ability to easily navigate between different screens and systems

·       Excellent communication skills

·       Positive attitude and problem-solving mindset to find the best solution for the customer

·       Confidence, empathy, and friendliness to offer excellent experience to our customers

·       Flexibility in adapting to dynamic business environment

·       A desire to work in an international, fast-paced team

What do we offer:

·       Starting s alary of £23,260.52, with an opportunity to earn bonus, along with 23 days holiday.

·       A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home

·       Training to get you started and on-the-job learning opportunities

·       Extensive learning resources to further develop your skills and knowledge, including online language courses

·       Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

·       Employee Assistance Program for you and your family in difficult life situations

·       Employee reduced-rate shipping 

·       Great career opportunities

Our site in Gateshead also offers free onsite parking.

FedEx is one of the worlds most admired companies and trusted brands year after year.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx!

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.