Customer Advisor in Stoke-on-Trent

No corporate call centre here!

Instead, you’ll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online.

As a social housing provider, our customers are central to everything that we do.

This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience.

Job requirements:

• Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
• Exceed customer expectations with every interaction.
• Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
• Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.

What we’re looking for:

• An understanding of great customer service.
• An effective communicator who is empathetic and customer focused.
• An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
• Someone who can work under pressure, prioritising work within changing priorities and time constraints.
• Good ICT skills.
• Educated to A Level standard or equivalent.

Help us to make sure everyone in our region has access to a happy home.

We’ll be interviewing as we go so might close the application process early if we find the right person.

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