Customer Advisor in Newcastle upon Tyne

Location: Newcastle Upon Tyne
Salary: £11.44 per hour
Recruiter: Boots
Job Hours: Full-time

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The hourly rate for this role is £11.

44 and up to £12.

02 across selected location.

The hourly rate will increase after 6 months in role.


Our airport stores typically have an earliest shift start time of 3:00am and the latest shift end time of 11:00pm.

To obtain an airside pass you will need to provide 5 years of references with any gaps in employment covered by character references.


About the role


You will work onsite and report into the Assistant or Store Manager and in the bustle of the airport where customers are rushing through to catch that flight it’s important that we create a great shopping environment.

Here’s how you will do it: 

  • Working with our customers. There are so many different customers from those travelling on business, to those travelling long distance and you’ll be there to help provide a great shopping experience.
  • Working as a team. From helping with the delivery and putting products on to shelves, to being on the tills, no two days are the same. Working as a team, you will help to make sure that our stores are clean, tidy, and presentable and provide a store that we can be really proud of. 
  • Be an expert. You will know the products across your store meaning you can give great advice, showing your customers options they might not have considered before.
  • What you’ll need to have


    Full training is provided for this role, and we are looking for people who:

  • Excel in a varied environment, working at pace
  • Communicate and listen
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
  • It would be great if you also have

  • Experience providing customer care and delivering great customer service but this is not essential.
  • Our benefits

  • Boots Retirement Savings Plan
  • Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
  • We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).


    Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.


    Why Boots


    We're always looking for people who care about changing things for the better.

    You'll join a company that is evolving and always looking to improve.


    We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.

    We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.


    As the heart of everything we do at Boots, it's with you, we can change for the better.


    To find out more about life and careers at Boots, click here.


    What's next


    If your application is successful, the hiring manager will be in touch to arrange an in-store interview within the next 14 days.


    We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.


    If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.


    About Boots


    Boots Opticians is one of the leading opticians in the UK with 629 practices in the UK, of which around 180* are franchise operated. Around 30% of practices are located in Boots stores with the balance being standalone optical practices. Member of Walgreens Boots Alliance.

    We’re really going places – we are committed to enriching the lives of every person. We are a health-led Optician, yet care about a whole lot more.

    Our colleagues tell us it's a fantastic place to work and there’s genuine career progression thanks to the diversity of our practices and the variety of roles here.

    We have a great development programme to help people grow their career and achieve personal goals, plus a great working environment. We’re passionate about colleague development – whether it’s progressing through our NVQ programme for Optical Consultants, joining us in a clinical role, or working in our support office.

    We aim to be thought leaders among the optical profession and we are totally dedicated to delivering excellent Customer Care and trusted advice and enriching each and every one of our customers’ lives.

    * As at 28 February 2015 excluding equity method investments.

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