CSL Support in Snodland

Location: Snodland

Salary: Hidden

Recruiter: South East Water

Job Hours: Full-time

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Job information

Are you a highly organised individual?

Do you have the persistence to see the job through?

Are you a great team player?

If so, this could be the opportunity for you…

We want to be the water company people want to be supplied by and want to work for.

As a Customer Side Leakage Support, you’ll bring your positive approach and attention to detail to ensure that our proactive and reactive maintenance work orders are scheduled.

You’ll schedule appointments and follow up on repairs to confirm completion.

You’ll monitor reports to ensure processes and timelines are being followed and will coordinate work so it’s carried efficiently.

You’ll have excellent knowledge of Microsoft office software and confident with IT systems (SAP Business Objects etc.

)

You can rest assured no two days are ever the same.

You’ll provide assistance to our Customer Side Leakage Managers, Technicians and Plumbers to help achieve daily objectives.

You’re self-motivated, well organised and willing to go the extra mile to deliver the best results.

You will need to be able to travel between sites, particularly to our headquarters in Snodland.

This is a great opportunity to make a real difference to customers.

Our Customer Side Leakage team are there to reduce our water leakage and environmental impact, to deliver a more sustainable and efficient approach to water supply.

You’ll grow a career with a meaningful purpose.

Be you, belong and be valued.

Come to work to be safe, valued, and trusted.

We’ll encourage you to create and pursue new opportunities for personal growth.

A place to be the real you, build deeper connections and enjoy a sense of belonging.

Be invested in helping us to create a sustainable water supply for now, and in the future.

What will you be responsible for?

You’ll be responsible for scheduling proactive and reactive maintenance work orders.

You’ll provide support to CSL Managers in day to day operational activity.

You’ll provide support to CSL Technicians and Plumber Supervisors in day to day operational activity.

You’ll liaise with our Customer Services team to ensure the customer journey is to process.

You’ll review and monitor reports to ensure processes and timeline are being adhered to.

You’ll coordinate, control and monitor work and any ad hoc requests.

You’ll assist with other areas of of CSL such as ordering materials and equipment.

You’ll be open to innovation, trialing new technology in the field.

What do you bring to the role?

You’ll have excellent customer service and communication skills

You’ll have confident IT and analytical skills

You’ll have a highly organised approach and who enjoys planning.

What you can expect from us.

Excellent Stakeholder pension scheme, up to 10% employer contribution

25 days holiday entitlement, up to a maximum of 30 days rising with length of service.

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Everyone needs water, South East Water welcomes everyone.

We know the communities we serve are diverse.

We recognise creativity comes from diversity not similarity.

That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity.

You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

What should you expect from our recruitment?

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About South East Water

southeastwater.co.uk

We supply top quality drinking water to 2.2 million customers in the south east of England.

Through a network of 9,000 miles of pipe, we deliver 520 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest of standards.

Our vision is to be the water company people want to be supplied by and want to work for.