Credit Controller in Liverpool

Job Title: Credit Controller

Location: Liverpool / 3 days on site

Salary: £23,000 - £27,000 BOE + Bonus!

Contract type: Permanent

About the role

We currently have 2 exciting opportunities for an experienced and a junior Credit Controller to join our Liverpool team.

As the Credit Controller you will handle credit assessments, decisions and collect payments in line with payment terms.

If successful, you will possess strong telephone negotiation skills with the ability to oversee various operations necessary for resolving customer debt payments.

The ideal candidate will be excited to pick up the phone and confident in communicating with our customers to ensure credit terms are adhered to.

You are expected to have experience interacting and working with customers and ensure their needs are met.

As part of your role you should understand when it is appropriate to negotiate payment plans.

What you'll do

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding debts within payment terms
• Reduce aged debt through pro-active telephone-based collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture
• Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
• Creation of required client reports
• Manage payment plans
• Recommend bad debt write offs
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service

The experienced Credit Controller will additionally be involved in the following:

• Assist in bi-monthly DD run
• Stand in for CC Manager on weekly debtor review call when they are on leave
• Support CC Manager on process improvement initiatives

Requirements

What are we looking for?

Essential:

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• At least 18 months experience in a call centre environment, making high volume out bound calls.
• Good understanding of credit control procedures and techniques
• Experience of working in target driven environment
• Experience of working in high transactional environment

Desirable:

• Good understanding of credit control procedures and techniques
• Experience of working in target driven environment
• Experience of working in high transactional environment

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users.

To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration.

We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience.

Our employees, culture and additional benefits all make ARO a great place to work.

Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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