Credit Controller in Gloucester

Working hours: 35 hours per week, Monday to Friday

Duration: 12 month fixed term contract 

Location:  Gloucester 

Job Ref:  202704

Benefact Group , are looking for a Credit Controller  to join our Gloucester  office on a 12 month fixed term contract.  As Credit Controller  you will provide an effective professional credit control service to the business, maximising performance and effectively contributing to company goals. 

Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation. 

• Maintain up to date worksheets to provide performance figures and effectively manage collection activity to maximise cash collection and minimise bad debt in line with KPI’s, for both the UK and ROI
• Communicate and liaise with internal and external contacts, providing a prompt and accurate service to maximise efficiency and to meet cash collection and overdue targets. The telephone to be the main tool.
• Identify and adhere to all Vulnerable Customer policies, apply Forbearance policy, and provide required MI to ensure FCA compliance
• Produce Regional/Direct reports highlighting credit performance results and key issues and attend monthly meetings to present these to the Regional Directors/Direct Team Managers
• Promptly and accurately escalate credit issues as appropriate to Group Credit Risk Manager, Group Agency & Broker Risk Manager, Sales or Agency Risk Co-Ordinator in respect of problem accounts to minimise the potential for bad debt
• Produce appropriate documentation to be used in both internal and external settings ensuring quality is in line with requirements and all BACS/FCA/SEPA rules and regulations
• Assist as required with Ad hoc projects

• Ideally experience within a credit control role, preferably in the financial services industry - Full training will be given so we will consider applications without relevant experience
• Effective negotiation skills utilised with brokers, customers, underwriters and Sales
• Effective relationship building with intermediaries and customers
• Ability to work within a small team, working flexibly as the workload requires, covering various areas of the team to provide holiday/sickness cover
• Familiar with direct debit collections, rules and regulations for BACS, SEPA, Consumer Credit Act, Consumer Credit Directive and Premium Finance regulations

• A competitive salary - let's discuss it
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme up to 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• Up to £300 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.  

At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

If you need any additional support during therecruitment process, then please let us know.