Credit Advisor in Leicester

Are you an independent thinker and able to make decisions based on business process? If you are, this is the role for you!

Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF. Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our brand new site in Leicester's Radar Road sets the stage for your journey with NEXT Online. Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub. Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.

Shifts:

Pay: £11.99 plus as additional £1 when working at the weekend, raising to £12.70 after a 6 months successful probation period is completed.

Start Date: 16th July 2024

Training: 16th July - 25th July 2024, Monday - Friday 9am-5pm. 

Working as a vital part of our Credit department, you’ll take on a key role in dealing with customers by phone, email, text message and in writing.

These are unique and exciting customer service roles as there are no sale targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service. Our call centre in Enderby offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Credit family.

This is a multi skilled role with a key focus on making decisions on account applications, order and Online card purchases whilst helping to identify fraud.


About the Role:

We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full time training to ensure you know everything you need to know to resolve our customer credit enquiries.

Whilst your main role is within Credit, there is the exciting opportunity where the business needs dicates, you will support the Collections & Accounts Investigation (Fraud) department with reasonable notice and training, this is a great chance to become multi skilled in all three areas.

There is also the opportunity to develop towards becoming a Senior Advisor within the department.


You will:

About You:

What’s Next

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship