Corporate Account Support Manager in Birmingham

Location: Birmingham

Salary: Hidden

Recruiter: Biffa

Job Hours: Full-time

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Corporate Account Support Manager

Location – National with the requirement to travel on occasion.

Competitive salary and excellent benefits

A quick look at the role.

The Corporate Account Support Manager manages the commercial relationship between Biffa and its corporate clients.

The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

Why it is an opportunity not to be wasted.

Primary interface between the company and specific corporate clients.

Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations.

Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.

Manage the tender and/or benchmarking (preparation, editing and delivery) and 'Response for Information' (RFI) processes for clients and identifying new development opportunities to deliver profitable growth.

Complete customer reviews and present management information using Power BI.

Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services.

Ensure customer debt position is maintained in line with contractual commitments.

Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.

Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector.

Our essential requirements

Confident with all Microsoft applications including advanced level Excel.

Analytical with the ability to understand numerical data.

Experience of building and maintaining customer relationships.

Changing the way people think about waste:

At Biffa, we love working with waste.

Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.

It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

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About Biffa

biffa.co.uk

Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.

We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments.

We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day. 

Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond.

Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.