Contact Centre Team Leader in Sevenoaks

Red Recruitment is recruiting a Contact Centre Team Leader to join our client, a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK. This position is located in Sevenoaks and the salary is £33,000 per annum.The ideal candidate will have people management experience.Benefits and Package for a Contact Centre Team Leader:Salary: £33,000 per annum plus an achievable bonus of £2,500 paid quarterlyHours: Monday - Friday, hours between 9am - 5.30pm (37.5 hours per week)Contract Type: PermanentLocation: Sevenoaks31 days annual leave, including bank holidays (potentially increasing to 35 days per year depending on grade and length of service)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemeOnline vouchers and discountsFresh fruit Deliveries twice a week£250 Refer a friend bonusCycle to work schemeFree eye test vouchers and a contribution towards the framesFree self-development and qualifications via Magpie LearningA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsRegular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising eventsKey Responsibilities of a Contact Centre Team Leader:Leading a team of Total Loss, Fire and Theft HandlersManaging the team's performance, dealing with all aspects of people management including auditing, absence, holiday approvals and time managementUndertaking handler audits, raining and developing the team members' needs along with driving integral data and prompting correct liability decision-makingMentoring and coaching the team with technical knowledgeMaximising capture opportunity for the service providers to deliver the right outcome for both the customer and the businessKey Skills and Experience of a Contact Centre Team Leader:Proven ability to positively influence team members through a culture of openness, trust and respectPrevious motor claims experience is advantageous but is not essentialYou should have people management experienceHaving a clear, focused and determined approach to problem solvingPersuasive, strong and confident communication skills are required for this roleIf you are interested in this position and have the relevant experience required, please apply now!Red Recruitment (Agency)