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Apply NowComplaints Handler in Yeovil Marsh
Location:
Yeovil Marsh
Salary:
£30,000 per year
Recruiter:
Dynamite Recruitment
Job Hours:
Full-time
Complaints Handler Location: Yeovil (Hybrid)Salary: £30,000 - £33,000Hours of work: 37 hours per week – 8.30AM to 5PMDynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team. As a Complaints Handler/Customer Relations Officer you will be responsible for:Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with Respond and resolve customer complaints and escalations. Liaise with internal departments and third parties to manage the enquiry with professionalism. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers’ needs in person and via email. The Ideal Complaints Handler will have/be:Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed complaints. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload. Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV asap
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About Dynamite Recruitment
Recruitment Agency
Dynamite was formed in 2011 by MD Matt Fox and is now a leading independent agency on the South Coast. The company is a thriving and developing business with a team of recruitment professionals offering over 120 years of combined recruitment experience. As our name suggests, we make an impact. We’re passionate about our business, but most importantly – we’re passionate about yours!
What We Do:
We offer Permanent, Temporary and Contract recruitment solutions across all levels of your business. Dynamite Recruitment Solutions is a specialist recruiter, covering all office based commercial roles along with HR, Sales & Marketing, Finance, IT, Contact Centre, Industrial and Executive Appointments via our specialist divisions. We find the right people, and we find them fast!
What We Do:
We offer Permanent, Temporary and Contract recruitment solutions across all levels of your business. Dynamite Recruitment Solutions is a specialist recruiter, covering all office based commercial roles along with HR, Sales & Marketing, Finance, IT, Contact Centre, Industrial and Executive Appointments via our specialist divisions. We find the right people, and we find them fast!
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