Commercial Operations Manager in London

Job Title: Commercial Operations Manager - UMBRELLA

Client Location: London - hybrid

Starting: ASAP

Salary/Pay Rate: £400 daily Pay Rate

Hours: Full-time

Duration: 6 months with a possibility to extend

In this role, the major tasks and responsibilities will focus on finance, data analysis, and ad hoc support skills.

Team: The EMEIA Commercial Programs team designs and delivers market-leading affordability programs that exceed customers’ expectations, drive ongoing customer purchases, and accelerate Retail’s growth. Key cross-functional partners include Retail Finance, Ownership Operations, Retail Engagement and Marketing, Online Store, Retail Fulfilment Operations, and Retail Technology.

Key Responsibilities:

• Manage the delivery of compliance and regulatory projects and activities across EMEIA.
• Coordinate the Commercial Programs roadmap, including tracking changes, milestones, dates, and key Directly Responsible Individuals (DRIs).
• Provide in-depth analysis of Commercial Program performance, and manage and develop reporting dashboards.
• Identify program enhancements, including capital investment opportunities, based on the respective local landscape, purchasing trends, and client’s strategy.
• Manage program operational elements such as issue escalation, new product introduction readiness, financing part eligibility setup, and pricing management.
• Support the team’s execution of critical backend processes to enable programs.
• Support the processing of quarterly/monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments.
• Build and maintain strong cross-functional relationships which are critical for day-to-day and product launch operational execution.

Key Qualifications:

• Proven track record of managing the operations of consumer-facing programs, while delivering strong business results and a great customer experience.
• Self-starter who continually identifies opportunities to enhance operational processes and procedures to drive efficiency and program resilience.
• Expert knowledge of the retail industry.
• Demonstrated ability to analyze data and information, identify trends and problem statements to support the development of innovative solutions and strategies.
• Strong knowledge of Excel.
• 5-10 years of project management experience.
• Partner management experience and expertise.
• Proven ability to prioritize, plan, and execute strategies, programs, and projects successfully.
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnerships.
• Up to 30% travel required.

Skills:

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Cultivates Innovation: Builds excitement in others to explore creative options.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives.
• Total Quality Management: Committed to continuous improvement using data-driven insights, and willing to re-engineer processes to find more efficient ways to manage tasks.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

If this sounds like you, contact the Aquent team today!

The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.

Client Description:

Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.