Cloud Engineer in London

FDM is a global business and technology consultancy seeking an experienced Cloud Operations Engineer in London to work for our client within the Finance sector.

This is a hands-on technical operations role focusing on operational management and continuous improvement.

An ideal opportunity for a great communicator who thrives on working collaboratively in a team and is passionate about cloud operations.

You will have 5+ years’ experience in a Technical Operations role with prior technical experience working with Azure Cloud and SQL technologies.

Role Responsibilities

Cloud Operations (Database and Storage)

• Provide 24x7 operational support for cloud services (focusing on database and storage services), including incident resolution and problem management (after hours support via rostered on-call)
• Assist with platform support including management and administration of database and storage systems
• Support operational management of database and storage platforms, including monitoring and alerting, and lifecycle management
• Achieve performance and availability of the platforms as per the SLAs
• Ensure systems are maintained and secure, including performing regular patching and upgrades of all relevant components
• Ensure systems are managed and monitored for capacity and performance, and remain fit for purpose at all times
• Assist with resiliency activities, including performing regular backup and restore testing, and regular infrastructure and application-level disaster recovery testing
• Assist with cost optimisation for cloud services, by proactively identifying opportunities for cost savings
• Assist with managing and maintaining documentation for all platforms, including as-builts
• Assist with maintaining and supporting all toolsets that provide services for the team
• Assist with identifying and developing innovative solutions to improve the technology experience, including driving opportunities for automation to uplift operational stability and embed greater efficiency of resources
• Assist stakeholders to maintain and improve efficient data performance across database and analytics platforms
• Assist with using Azure policies to ensure compliance, security, and governance across the Azure environment
• Uphold the application of security engineering principles across cloud environments including SaaS, PaaS, IaaS

Incident and Service Request Management

• Act as an escalation point for level 1 teams and peers where they are unable to resolve an issue, including support outside of normal business hours for major incidents
• Ensure all incidents and service requests are handled effectively across each channel, within agreed SLAs, to deliver colleague satisfaction
• Detect and log possible problems, driving proactive resolution of issues
• Monitor the status and progress toward resolution of assigned incidents and service requests, liaising between customers, other areas of technology services and external vendors
• Create and/or update documented procedures to reflect the most effective way to fulfil service requests
• Identify opportunities to train level 1 teams or other peer engineers to take on BAU work
• Understand and articulate the business implications of service interruptions and non-standard requests

Vendor Governance

• Where relevant, ensure vendors align to operational processes, policies, standards, and regulatory requirement

Stakeholder Management

• Nurture and maintain internal relationships
• Proactively keep stakeholders up to date on key issues or escalation
• Governance and Compliance
• Operate and make decisions according to Policies, Standards and Procedures
• Ensure appropriate and relevant governance structures, policies and processes are followed, and advocate for continuous improvement to these

Key qualifications

Essential:

• 5+ years’ experience in technical operations positions, with prior technical experience working with Azure cloud and SQL technologies, ideally in a complex technical environment
• 2+ years’ experience in Terraform and code driven pipelines using Azure DevOps
• Previous experience as a Database Administrator with experience managing database availability and performance, configuration, optimisation, backup, patching, and housekeeping such as tuning and indexing.
• In-depth understanding and working knowledge of ITIL and other relevant ITSM frameworks
• Critical thinker with strong analytical and problem-solving skills
• Ability to identify issues and areas for improvement through analysis
• Experience in process improvement through automation (Terraform, PowerShell or/ and Power Automate)
• Ability to develop and maintain high quality interpersonal relationships with stakeholders at all levels
• Experience with and demonstrable technical knowledge of:

- Azure SQL Managed Instances

- Azure SQL DB

- SQL Server on Azure VM

- SQL Server reporting Services

- SQL Server Integration Services

- ADLS (Azure Data Lake Storage)

- Azure Storage Services

- Azure Database for PostgresSQL

- Server operating systems (Windows and RHEL)

- ASR (Azure Site Recovery)

- Azure Backup /Recovery Vault

- Azure Identity and Access Management

- Azure Key Vault

Desirable:

• Relevant industry certifications
• Regulated industry experience, ideally in financial services
• Experience working in a DevOps environment
• Desirable technical experience in:

- Azure Virtual Machines

- Azure Kubernetes Service

- Azure Active Directory/Active Directory

- Azure Monitor (AMA, MMA/ OMS agents)

- Azure Logic Apps

- Azure Data Factory

- Azure Synapse

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow.

We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants.

FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.