Client Success Executive in Newcastle upon Tyne

Partnership Success Executive

Permanent | £24,200 + £2.5k OTE

We are looking for a motivated and driven Partnership Success Executive to join our team! As a Partnership Success Executive, you will be responsible for the activity, retention and ongoing commitment of new, and existing partners of our business to business services, Notify and Fused Referrals. 

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

What you'll be doing

You’ll be joining our Partnerships team to help onboard, grow, and build relationships with our business-to-business partners on our two services, Notify and Fused referrals. Both products are free for letting agencies, designed to improve their day-to-day processes whilst increasing their revenue! 

The Success team is a team of 4 close-knit, self-starters who are individually responsible for their portfolio of agents. The team is collaborative and supportive and reports into the Partnerships Team Leader.

Onboarding - Our BDM’s and SDR’s team will be responsible for generating new business. Once the agent becomes a partner, you will be involved in the onboarding of the new client. Liaising with our Sales and Partner & Support Team, you will help ensure they get the best start to our relationship!

Account reviews - Increase partner retention and leads per partner by conducting regular check-in calls & account reviews, build a report with partners to be their go to person within the company. You will be responsible for building a plan to ensure we keep in contact with all of our partners. Proactiveness is key within this role!

Ongoing support - Become the voice of the customer! You will liaise with internal teams including Customer & Partner Support, Sales, Operations and Development, to lead on product development, in order to service our partners better. You will be responsible for ensuring our services keep in line with our ever-changing market and pushing for resources within the business to invest in our business-to-business services.

Company growth - As the Partnerships Team is the only B2B sales team in the company, we’re responsible for generating business to feed our B2C team. You’ll be a part of the growth of this channel, through increasing the opportunities we have with current partners, and improving our platform making it a service agents never want to leave!

A little bit about you

Here are a few other things that we’d love to see (don’t worry, they’re not all essential!):

Customer Service - You’ll have a proven track record of providing first-class customer service in a Support, Account Management, Telesales, Sales or Business Development role.

Confidence & Communication - You are fantastic when it comes to communication, whether it is written and oral, in person or over the phone. You are professional but friendly and able to build relationships with clients and your team with ease. You must be analytical and able to support your decisions and suggested positive changes through your use of data.

Targets Driven - You will have previous experience for achieving and exceeding targets. Keeping to KPIs is a big part of this role! You’ll need to maintain your own personal KPIs as well as being a team player to help the overall team achieve our targets.

Organised - You have the ability to prioritise your workload and can manage your time effectively. Using your fantastic organisation and time-management skills, you’ll be self-motivated and able to work independently to get things done when the situation requires it.

Sales Experience - Having previous sales experience will help with identifying cross selling opportunities when speaking to customers when leading engaging sales training calls with our clients, and online platform training. You will manage all post-sales activity, including onboarding, training, renewals, nurturing and feature launches

Proactive - You have a strong initiative and are a self starter. Activity is key to be successful within this role. You will need to be proactive in your outreach, to ensure our users log in regularly to our system, help them make the most out of the free service and making sure we get the most out of them!

What you’ll get from us

Firstly, the big one, you can expect a basic salary of £24,200
You’ll get 25 paid holidays with bank holidays on top!

You’ll receive (and be paid for) all of the right training to help build your product knowledge and confidence

Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.

Up to £1500 for direct business benefit learning of your choice

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

❤️ A paid volunteering day with our chosen charities or a charity close to your heart.

‍⚕️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East

Enhanced Pension Contributions once you’ve been with us for 3 years

️ Free independent mortgage advice from Charles Cameron & Associates

Although hybrid working may be available after you successfully complete your probationary period, you must be able to work from our office in Ouseburn full-time for the first three months.