Client Engagement Manager in Newcastle upon Tyne

Location: Newcastle Upon Tyne

Salary: Hidden

Recruiter: Newcastle Building Society

Job Hours: Part-time

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We have an exciting opportunity within our Operations Client Engagement team as a Client Engagement Manager, leading and providing our solutions clients with valuable engagement and insight on operational matters as part of our Outsourced Savings Proposition.

As an Operations Client Engagement Manager you will;

Own the relationship and all client interactions with the NSSL operation.

Lead client governance and other activity for NSSL operations.

Identify and seize opportunities to standardise activity between clients and the NSSL operational team.

Act as an escalation point for client operational issues.

Share operational performance and strategy with clients.

Guide your team effectively to get the best from them and enable the opportunity to develop and grow at the society

Understand, analyse and interpret data to provide meaningful insight to clients and the NSSL operation.

Own, manage and mitigate risk and ensure that any remedial action is completed accurately and timely to minimise customer harm, and all forms of risk (operational, regulatory and reputational) to the business / clients.

Deliver a continuous improvement culture where opportunities to improve are identified and implemented within your teams.

About You

You will have a strong demonstrable background in people leadership, with an ability to create and drive a positive culture of developing colleagues to reach their full potential.

You’ll possess the ability to build close and deep relationships with our clients and internal stakeholders, which will support delivery of strategic initiatives.

The ability to collaborate, guide, persuade and influence others through a variety of communication skills.

Experience of working in financial services, outsourcing or fintech sectors would be beneficial, but is not essential.

About Us

Newcastle Strategic Solutions, a subsidiary of the Newcastle Building Society Group is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs!

We provide savings management and technology services for new challenger banks and established providers across the UK.

Our work has earned us an enviable reputation in the market as the best at what we do.

As part of the Newcastle Building Society Group, you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.

For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract + flexible working options

30 days holiday each year plus bank holidays

Bonus Scheme (paid annually) -On target 10%, up to 15% depending on performance

Colleague mortgage scheme and access to our financial advisors

Private medical insurance

Pension scheme (up to 9% employers’ contribution)

Life assurance (4x salary) and income protection

Access to a range of wellbeing benefits, including medicash scheme

Electric car salary sacrifice scheme

Cycle to Work scheme

Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood

An extra day’s holiday for your birthday

The option to buy and sell holidays

Two paid volunteering days each year

A broad range of learning and development opportunities

Access to a range of high street and online discounts

Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide

A wide range of recognition initiatives to recognise and reward great performance

Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process.

We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at

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About Newcastle Building Society

newcastle.co.uk

Newcastle Building Society has provided trusted financial products and services for more than 150 years. As one of the biggest building societies in the North East, we’re still small enough to care deeply about our members, employees and the communities we serve.

Our Head Office sits at Cobalt Business Park in North Tyneside, with high-street branches across our region.

Because we’re committed to the principles of mutuality, it means we put our customers and the communities we serve first. We pride ourselves on our friendly, knowledgeable service that starts and finishes with a smile.