Client Communications Executive in UK

We are iHasco.

We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning.

Quality, creativity, and simplicity are our core strengths.

With a track record of 15 million+ training sessions over 15 years, we're not just growing; we're skyrocketing.

Join us now and lead the charge in our high-octane Commercial Sales team.

We are part of the Citation Group.

We offer colleagues and clients an opportunity they will not gain at many other businesses.

The Citation Group has grown rapidly over the past few years and have big ambitions for the future.

As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.

Why this is an AMAZING opportunity?

We are excited to announce the launch of our first-ever Customer Success department at iHasco!

This new initiative is a testament to our dedication to delivering exceptional support and value to our clients.

At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management.

Our Customer Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.

Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity.

With the backing of the Citation Group, we're poised to reach new heights and provide an unparalleled client experience.

The role

This is pivotal role in developing, maintaining, and enhancing a comprehensive self-guided digital customer experience.

Your focus is on optimising the customer journey by improving onboarding, increasing product utilisation, and reducing support queries.

By collaborating cross-functionally with Production, Support, Marketing, and Sales teams, you ensure that customers maximise their investment in eLearning with iHasco.

• Enhanced Onboarding Experience: Develop and maintain a seamless self-guided onboarding experience to help new customers quickly and effectively start using and deriving value from our products.
• Increased Product Utilisation: Create and update self-help resources to guide customers through advanced features and best practices, maximising their engagement and value derived from our offerings.
• Reduced Support Queries: Develop resources that address common support issues, reducing the volume of inbound support requests.
• Cross-Functional Collaboration: Work closely with Production, Support, Marketing, and Sales teams to align educational content with product updates, marketing campaigns, and customer feedback.
• Scalable Customer Education: Implement scalable education solutions that support our eCommerce platform and operational improvements, contributing to overall efficiency and growth.

What we want you to have or be:

• Education Mavericks Wanted: Bring your expertise in Education, Communications, Marketing, or a related field.
• Craftsman of Instruction: Harness strong instructional design and content creation skills.
• Tech-Savvy Trailblazer: Master proficiency in eLearning authoring tools and platforms.
• Wordsmith Extraordinaire: Weave magic with excellent written and verbal communication skills.
• Insightful Data Whisperer: Unveil insights with strong analytical skills and data interpretation abilities.
• Project Management Maestro: Lead multiple initiatives simultaneously with adept project management skills.
• Customer Experience Crusader: Champion the cause with a customer-centric mindset and a passion for elevating experiences.
• Teamwork Trailblazer: Forge ahead collaboratively, making waves across teams.
• Proactive Problem Solver: Dive into challenges headfirst with proactive and innovative problem-solving skills.
• Guardian of Details: Safeguard quality with meticulous attention to detail.
• Flexibility and Growth Advocate: Embrace change with adaptability, openness to feedback, and a continuous improvement mindset.

What you get from us

From your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.

We believe work should be fulfilling and enjoyable, so together, we create an environment where you can thrive.

You will be surrounded by passionate colleagues who care deeply about our mission and have a true sense of purpose.

We will challenge and grow you continuously—you will never find yourself clock-watching with us.

We trust you, rely on you, and care about your well-being.