Claims Handler in Mansfield

Location: Mansfield
Salary: Hidden
Recruiter: National Highways
Job Hours: Full-time

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Your new role

Do you have experience of case management and handling Insurance claims?

Looking for a role where you can use your investigative and negotiation skills?

Then National Highways have the role for you.

We have an exciting opportunity for a Claims Handler to join the Green Claims Team.

As a Claims Handler you’ll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.

This role will be worked on a hybrid basis and you will be required to work 2 days per week in our Mansfield office.



What you’ll be leading on

  • Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
  • Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
  • Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant’s version of events; applying professional judgment and experience to support the resolution of cases.
  • Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
  • Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
  • Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

    • To be successful you’ll need

  • Experience of handling cases, within an insurance claims environment.
  • Detailed understanding of case management and case law.
  • Understanding of the Highways Act and Road Traffic Act and the implications on National Highways.
  • Excellent negotiating and client management skills.
  • Able to work under pressure and prioritise workload effectively.

    • A bit about us

    Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business.

    Getting it right means success for us all.

    Our remit in FBS is very broad - and there is a lot to do.

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