Claims Handler in Gloucester

Location: Gloucester

Salary: Hidden

Recruiter: PIB Group Limited

Job Hours: Full-time

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Claims Handler Liverpool PIB Insurance Brokers Full time Permanent

Join our dynamic and collaborative Claims team as a Claims Handler!

This is a hybrid role with 3 days in the office and 2 WFH. You can split your office days between our Retford & Lincoln offices

We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focussed, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.

You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.

Responsibilities:

You will be managing Commercial Claims ensuring service standards are met and/or exceeded

Keep an efficient diary system for all claims, ensuring claims are chased as required

Develop and maintain a full understanding of Acturis

As required, provide the broking department and clients with claims information and reports as required

Ensure complexed claims are handled as per the group procedures

Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim

Produce claims MI/claims reports when required

Attend client meetings and present claims information when required

Responsible to undertake any other duties as requested by management on an ad-hoc basis

You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current

Experience:

You will have robust Claims Handling experience within either Motor, Property or Commercial classes of business, coupled with strong commercial awareness and full understanding of insurance claims procedures

Must e passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies

Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook

Cert CII, or working towards this or keen to undertake the qualification in the future

Highly organised and have great time management

You must have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail

Excellent communication skills both verbally and written

Further information
As well as a competitive salary we offer the following benefits -

Hybrid working with 3 days in the office and 2 days WFH

Competitive holiday allowance with the annual option to buy additional days

Death in Service benefit of x4 salary

Company pension scheme

Parking at the office

Enhanced maternity and paternity leave packages

A flexible benefits package which allows you to add additional benefits to your overall package

Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more

Referral schemes

Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

Why Work For Us?

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About PIB Group Limited

pibgroup.co.uk

Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond.

It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.

By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service.

That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions.

In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.

The group currently has the following primary advisory businesses:

Acquinex
Alan Tierney & Partners Ltd
Barbon Insurance Group
Brokers Union
Campion Insurance
Channel Insurance Brokers
Cicor
Citynet
Cobra Network
Cobra Network Underwriting
Cooper Solutions
Exito Consulting Sp. z o. o.
Fingal Insurance Group
Fish Insurance
Guest Krieger
Light Insurance
Marx Re-Insurance
Morton Michel
Oliver Murphy Insurance Brokers
Optis
PIB Employee Benefits
PIB Insurance Brokers
PIB Risk Management
Q Underwriting
Thistle Insurance
WDB