Chief Transformation Officer in London

Company Description

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The chief transformation officer helps organisations realise the true value of digital technology by creating the business case for change, aligning senior leadership for change and helping shape the conditions and capabilities that enable change. You will drive growth creating integrated solutions though the lens of technology, being a trusted partner to our clients helping them successfully embed technology to drive value from their investment.

This role serves as an important member of the CXM UK&I leadership team, partnering across the organization to shape digital technology powered visions for clients. Your deep technology expertise will enhance our technology work product, boost the market profile and perception of Merkle's cx and martech technology capabilities through industry-leading solutions and market-leading expertise, while growing the business. You will be the leading voice for our client's technology organizations, and you will become the trusted advisor to our client's technology leadership. You have a deep-rooted experience with technology, hands-on experience building complex systems, and inspire engineering talent. You are a thought leader in your space, aware of the potential emerging technologies can unlock. This is a growth role so you will be client facing consulting on solutions, proving content and pitching for new business with new and existing clients. This role will naturally cross into commercial model development and you will work closely with the delivery teams to ensure service excellence.

You are a visionary, being able to imagine for clients the role digital technology can play, but you will be a pragmatist in helping them deploy and operationalise it across their organization. You will develop and deploy new commercial and operating models to help us build strategic alliances with clients and technology partners.

You will partner with technology leads within the CXM practice groups to improve employee engagement and retention, skills development, and Merkle's reputation as an employer of choice for accomplished Technology professionals.

You will be collaborative, working with the practice group leads for CX & Commerce, Customer Data Platforms, Analytics, and CRM/Loyalty; dentsu growth teams and Client Leadership Group; Alliances; and the dentsu UK&I group. The CTO is the architect, primary owner, and chief promoter for the vision and application of Technology across Merkle in the UK&I. You will report to the CEO Merkle and dentsu CXM UK&I.

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