Chief Operating Officer in London

Salary: Competitive + bonus scheme

Location: Hybrid role with office base in Whitechapel, London.

Some national travel required, expenses paid.

About Us: The Good Care Group is a leading home care provider committed to delivering outstanding in-home care services across the UK.

With a focus on enhancing the health outcomes and quality of life for our clients, we pride ourselves on service excellence and innovative care solutions.

As we continue to grow and evolve, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our senior leadership team and drive our operational success.

Job Summary: The COO will lead the operations of The Good Care Group, ensuring the delivery of high-quality, client-centred in-home care services.

You will work closely with business directors to define and execute our strategic operational plan, driving client base development, resource retention, and business growth through organic development and acquisitions.

As the COO, you will foster a culture of service excellence, ensuring compliance with regulatory standards, and maintaining strong relationships with external partners.

Key Responsibilities:

• Lead the strategic direction, operational management, and performance of The Good Care Group
• Define and deliver operational plans to achieve business growth, client satisfaction, and financial targets
• Identify and develop new business opportunities, products, and partnerships to enhance our service offerings
• Ensure all employees understand and embody the company's vision, mission, and values
• Coach, develop, and support the team to drive performance, engagement, and contribution to business objectives
• Establish and monitor KPIs across the business to ensure operational success and alignment with strategic goals
• Maintain compliance with regulatory standards and ensure the business is always inspection-ready
• Drive a positive, values-based culture throughout the organisation
• Collaborate with the senior leadership team to ensure systems support quality, growth, and efficiency

Competencies: Essential:

• Extensive experience in UK health and social care
• Proven track record of managing and growing high-quality services
• Strong awareness of sector trends and market changes
• Experience in strategic planning and execution
• Excellent communication, interpersonal, and presentation skills
• Ability to build strong relationships with senior leaders and external partners
• Strong financial acumen and experience in achieving financial targets
• Resilient, energetic, and able to lead and manage change
• Alignment with company values and purpose

Desirable:

• Experience in a multi-site, contract-driven business
• Proven ability to identify and capitalise on business growth opportunities
• Advanced degree (MSc/MA or equivalent) in business administration or a relevant field

Why Join Us:

• Be part of a dedicated team committed to making a difference in the lives of our clients
• Lead a growing, innovative company with a strong reputation in the home care sector - rated outstanding by the CQC in all five categories
• Competitive salary and benefits package including:
• Private healthcare
• Bonus scheme
• Family friendly benefits
• Work from anywhere in Europe for up to 30 days per year
• Holiday buy and sell scheme
• Paid volunteer days
• Great workplace culture with supportive team and management
• Flexible working split between home and office base in Whitechapel

Application Process: If you are a strategic, results-driven leader with a passion for delivering high-quality care, we would love to hear from you.

Please apply with your CV and a cover letter.

The Good Care Group is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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