Centre Manager in London

Title: Centre Manager

Department: Operational Management

Salary: Up to £45,000

Reporting To: Operations Director

Location: Wimbledon, SW19

JOB ROLE SUMMARY

The Centre Manager will have responsibility for the day-to-day running of the service, with accountability for clinical services, administration and management of the building. The post holder will act as a role model to all stakeholders through believing in, building on and living the organisation’s values. The Clinic Director will hold Registered Manager Responsibilities for the site.

The Centre Manager will be required to liaise with a range of stakeholders including: consultant psychiatrists, other mental health practitioners, GPs, Medical Insurance Companies, corporates, parents and carers.

The Centre Manager will manage the non-clinical functions of the centre and with the Clinical Director, jointly manage the varied needs of the clinical staff. With the close support of the Senior Leadership Team (SLT), particularly the Operations Director, the post holder will oversee the development and growth of the centre, ensuring:

- Quick and easy client access to the range of safe, high quality treatment options 

- The centre is staffed with the appropriately skilled practitioners - the client journey and experience is best-in-class.

MAIN RESPONSIBILITIES

General:

• Ensure a smooth, transparent end-to-end client journey for people accessing services within the centre, closely managing the onsite client services team. 

• Manage all patient queries, concerns or complaints. 

• Manage the data and patient records which comply with internal and national guidelines. 

• Ensure all maintenance and Health & Safety checks are completed and recorded appropriately within the clinic. 

• To enable successful application to become Registered Manager, ensure his/her own continuing development includes activities designed to update their knowledge, skills and competence in relation to the CQC and other regulatory compliance. 

• Represent the centre during CQC and other relevant inspections. 

• Systematically review operational processes, policies and procedures. 

• Work with the clinical team to identify areas for improvement and implement necessary operational change. 

• Ensure the site is fully operational and the environment in line with client expectations, managing a range of supplier relationships and contract costs. 

Commercial:

• Work closely with members of the Operations Director and SLT to expand the centre and grow its revenue streams. 

• Identify opportunities for expansion, both on and offsite. 

• Work with Clinical Director and Operations Director to ensure safe delivery of new services and clinical innovations 

• Work with the SLT to ensure the centre maintains the highest profile in the world of mental health and wellbeing by supporting events, staff development and online activity. Staff management and development.

• Work with the SLT to ensure staff costs are managed, and that practitioners meet the required levels of performance. 

• Oversee staff rotas to ensure the needs of patients can be fully met and that therapeutic space is effectively utilised. 

• Help with the recruitment of additional staff. 

• Assist in the planning and organisation of CPD programmes for the clinical team. 

• Undertake mandatory training as deemed appropriate by the organisation, and ensure staff compliance is maintained. 

Managerial:

• Manage the administration team at site, to ensure they work to their potential.

• Ensure development needs are identified and support offered.

• Ensure the team are compliant with required Mandatory training.

• Complete probation meetings and annual appraisals with all staff. 

• Provide supervision to relevant members of staff at the centre. 

Communication:

• Ensure that Employed Staff and Practitioners have regular information communicated as necessary for the site to function at a high standard.

Organisational:

• Report to the Operations Director, taking responsibility for the Centre’s Operational KPIs.

• Contribute to the service’s governance arrangements and quality agenda. 

• Read, comply with and contribute to all relevant internal and statutory policies and procedures. 

• Undertake mandatory training as deemed appropriate by the organisation.

• Maintain confidentially in line with Policies and Procedures.  

SUMMARY 

This list of responsibilities is not exhaustive and the post holder may be required to undertake additional duties which fall within the remit of the role, in discussion with their Manager or Senior Leadership Team.  

This job description will be reviewed on a regular basis, ensuring that the needs of both the individual and the organisation are continually aligned and met.  

The post holder is expected to comply with all policies and procedures whilst also working to create a strong sense of identity and culture onsite, benefitting themselves and their colleagues including practitioners, as well as clients, and serving to establish the best-in-class mental health and wellbeing service in central London and the foundation for further organisational growth. 

The Soke is a founder-run organisation, the result of which is strong interpersonal working relationships as well as direct and easy access to the leadership team from staff in any role. The importance of a warm, collegial, and generous working culture is paramount, as every position demands extensive levels of interaction with individuals inside and outside of the organisation, and every member of the organisation is considered to be an ambassador not just for what we do but who we are. 

TO APPLY

Email your cover letter and CV to

And go to for further information.