Business System Manager in Didcot

Business Systems Manager - Competitive Salary - Hybrid

Crowcon Detection Instruments Ltd. is looking to recruit to the Operations department a Business Systems Manager to contribute to delivering company growth goals. This is a global role reporting to the Head of Supply Chain.

Company: Crowcon Detection Instruments Ltd, 172 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD.

About Us

We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.

Crowcon Detection Instruments Ltd. is a wholly owned subsidiary of Halma plc. Halma’s ( purpose is growing a safer, cleaner, healthier future for everyone, every day. Halma is a market leader in specialist safety, health, and environmental technologies, a global group of businesses developing solutions that push the boundaries of science and technology. Headquartered in the UK, Halma is one of the top performing businesses in the FTSE 100 index with many years of record revenues and profits. The group has nearly 50 businesses operating through three sectors (Medical, Environmental & Analysis and Safety) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 8,500 people worldwide.

Crowcon’s purpose is:

To create sensing solutions designed to save lives everyday.

Crowcon’s values are:

• Do the right thing
• Collaborate and support each other
• Always do your best
• Try new things
• Be yourself

What will you be doing?

As a member of the Operations team, you will play a crucial role in optimising Crowcon’s global business systems infrastructure to help achieve our goal of being a digitally centric business.

You will:

• Project manage and lead the change management process for system changes, enhancements and upgrades, including testing, data validation and user communication regarding downtime.
• Own the roadmap for business systems, to include enhancement projects, resolving system issues and implementing upgrades/updates.
• Analyse current operational needs to identify opportunities for efficiency improvements, as well as ensure we are utilising all system functionality.
• Explore options for automation, process streamlining, enhanced reporting, improved accuracy, and reduced task completion times.
• Work closely with our offices around the world to ensure standardisation and streamlining of processes. As well as supporting with local business system requirements for their region.
• Managing the day-to-day operation of the organisations business systems, such as NAV, Dynamics CRM and Q-Pulse.
• Foster strong relationships with key stakeholders across Operational, Finance, Sales and Development teams.
• Ensure the accuracy and data integrity of our business systems while managing system controls/permissions and governance.
• Be the first port of call for user issues. Develop a system for managing this and reporting agreed SLA’s.
• Monitoring system performance and work closely with our IT Team to identify performance bottlenecks and ensuring that the system has enough capacity to meet the needs of the business at all times.
• Manage and collaborate with Support Partners for system issues and development work, ensuring they meet contractual requirements.
• Maintain documentation and obtain approvals for permissions and new user setup.
• Collaborate with departments to develop user guides and training tailored to departmental roles and responsibilities.
• Keeping up with the latest ERP and other business systems trends and technologies including staying informed of new features and functionality.

Your skills & experience

• A proven track record with a minimum 3 years of BC or NAV experience within a simpler role.
• Degree in Computer Science, Systems Engineering or relevant education desirable but not essential.
• Microsoft accredited ERP Certification desirable but not essential.
• Experience in managing and executing business system/ERP related projects, enhancements and updates.
• Worked within a manufacturing organisation preferable.

About you

• You are a collaborative team player
• You are an effective communicator
• You are able to lead and motivate others
• You are curious and disrupt the status quo
• You are a creative, strategic thinker, and able to translate strategies into delivering tangible result
• You are able problem solving and analytical.
• You are results and customer oriented
• You turn complex problems into simple issues

Location & Remuneration

The company head office is based just south of Oxford in Didcot. Some travel is likely within the company sites and to relevant suppliers etc.

There is an attractive salary plus exceptional benefits.

Company benefits:

• Generous company pension (up to 10.5% matched on a sliding scale)
• Hybrid working
• Company shares
• Health cashplan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.