Business Support Officer in London

Location: London
Salary: Hidden
Recruiter: Creative Support
Job Hours: Full-time

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An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer.

We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs.

You will have the opportunity to work closely with the Service Director, who has oversight of all our services in London and Essex.

An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit health and social care sector.

We are looking for an individual with gumption and a can-do attitude to join our expanding London team, providing administrative and operational support to our services across 9 different boroughs in London and Essex.

The successful candidate will be based in North London (Archway) and will occasionally travel to other parts of London/Essex to support our services as needed.

Duties will include (but are not limited to):

  • Undertaking rota checks to ensure all commissioned hours are delivered
  • Monitoring overtime for staff
  • Complete invoicing schedules for the finance team to reflect frontline delivery
  • Monitoring financial performance of services against budgets
  • Planning and supporting interviews
  • Working with the Recruitment Team to ensure roles are advertised
  • Writing job packs and adverts to fill vacancies
  • Monitoring agency expenditure against local and national KPI’s
  • Working with our central Bank Team to agree agency bookings
  • Helping to set up new services
  • An approachable and warm manner, along with excellent customer care skills is essential.

    The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines.

    The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are necessary to succeed in this role.

    You will enjoy working as a team as well as using your initiative and working independently.

    This role will suit someone with resilience and enthusiasm who relishes a new challenge each day.

    Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.

    We welcome the opportunity to have a chat about the role so please contact Mahip Singh, Service Director on 07815 518 847 or email

    Vacancy Reference Number: 74856

    Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

    Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care.

    Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

    We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

    We can only accept applications from candidates who are located in and eligible to work within the UK.

    – This post will not be open to Sponsorship under the UKVI scheme


    About Creative Support


    Creative Support was established as Manchester Housing Consortium in 1990 and was registered in 1991 as an Industrial and Provident Society with charitable status. We subsequently changed our name to Creative Support to show our commitment to developing creative responses to individual needs. In our first five years we successfully enabled people who had been living in long stay hospitals to move into supported housing, greatly improving their quality of life. By the late 1990’s we were providing a wide range of housing, care and support services.

    Creative Support now provides person-centred services across England in 65 local authorities, supporting over 5,000 individuals with care and support needs. Our portfolio includes accommodation based services such as residential care, supported housing and extra care as well as a range of floating support and homecare services to service users living in their own homes. We also provide day activities and respite support so that service users, families and carers can enjoy holidays and short breaks.

    We currently provide care, support, housing and preventative services for:
    • People with a learning disability
    • People with mental health needs
    • People with dementia
    • People with autistic spectrum conditions
    • People with acquired brain injuries
    • People with sensory and physical disabilities
    • People with complex needs, including behaviour which can challenge services
    • Young people with care and support needs
    • Older people with care and support needs
    • People who are homeless or in housing need
    • People who have a history of problematic drug or alcohol use
    • People who have a history of offending or are at risk of offending

    The needs of our service users are diverse and we support people from all ethnic, religious and cultural backgrounds.

    Over 20% of our service users are from BAME groups and this is reflected in the diversity of our staff and volunteers.

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