Boutique Manager in London

Description

Job Title: Boutique ManagerLocation: Marylebone High StreetReporting To: UK Retail ManagerWho we areAt Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Where we need your helpWe have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The Boutique Manager at MHS is an exciting opportunity to help: 

drive sales and exceed targets through exceptional customer service and building a client business

people management and coaching to deliver the above

maximise store efficiency through operations management

What you’ll doDriving Sales

Drive and exceed the sales budget

Develop and implement an action orientated business plan for your location 

Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised 

Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team

Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow 

Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these

Coach and develop your team through feedback and regular performance reviews to help them develop their career 

Manage the team in accordance with company policy and procedures, escalating issues as they arise 

Support the recruitment process, interviewing candidates and compile feedback from trial shifts 

Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers 

Delivering Efficiency 

Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times 

Ensure in store experience is in line with the guidelines and Brand standard

Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues 

Ensure accurate payment processing and cash handling through regular training of your team 

Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team 

What you’ll bring

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles 

A demonstrated passion for customer service and delivering exceptional customer experiences

People management skills and an ability to deal with escalations effectively 

Commercial awareness with a track record of improving sales, KPIs and driving targets

Excellent communication and interpersonal skills

Ability to work well under pressure in a fast paced environment with a flexible approach 

Organised with an ability to produce quality work within deadlines

Proactive approach with a solution focused mindset at all times

To be successful at Monica Vinader...

You are a doer

You’re a team player

You’re humble

You are honest, straightforward and transparent 

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner 

Additional RequirementsAbility to document your authorisation to work in the United Kingdom.Travel RequirementsTravel to our other Boutiques and Concessions may be requiredOur Aims and ValuesOur mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:Customer ObsessedOur customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.CaringWe treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.Fast PacedWe are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.ExceptionalWe have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.CommercialWe focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.