Assistant Store Manager in London

EMPORIO ARMANI - HARRODS - ASSISTANT STORE MANAGER

About us:  Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, minimalistic designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

Role Overview: As the Assistant Store Manager, you will be instrumental in supporting the overall success of our store. Reporting directly to the Store Manager, you will play a pivotal role in day-to-day operations, leading by example to drive sales, provide exceptional customer service, and guide a team towards the store's profitability and growth. With responsibility for overseeing the store in the absence of the Store Manager, your leadership will be key in maintaining a positive work environment that fosters teamwork and individual development.

If you are a motivated individual with a passion for retail and a commitment to excellence, we welcome you to apply and become an integral part of our journey towards success at Emporio Armani, Harrods. Join us now and be part of our mission to exceed expectations!

Responsibilities:

• Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to the Store Manager.
• Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales.
• Ensure all team payroll changes are communicated to HR.
• Support the Store Manager in effectively managing the staff rota to ensure floor coverage and smooth store operations.
• Assist the Store Manager in the completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.).
• Build and maintain relationships with customers and actively engage in building customer loyalty.
• Assist the Store Manager to effectively manage daily team briefings.
• Support Store Manager in team recruitment, onboarding, and training of new staff.
• Oversee the delivery of goods to ensure timely and efficient stock management.
• Support career growth by identifying potential paths and encouraging professional development while continuously reviewing team performance.
• Address employee concerns, conflicts, and issues with a supportive and empathetic approach.

Requirements

• Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities with attention to detail.
• Knowledge of visual merchandising standards and inventory management.
• Ability to analyse data and make data-driven decisions.
• Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits

• Competitive salary and bonus opportunities.

• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.