Assistant Night Manager in Edinburgh

Location: Edinburgh

Salary: Hidden

Recruiter: Apex Hotels

Job Hours: Full-time

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Why Join Apex Hotels ?

You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Waterloo Place Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview:

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.

As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.

Main Responsibilities:

Be present in lobby and reception during peak times and support your team

Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks

Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues

Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.

Ensure compliance with all Apex financial, privacy, data security and H&S procedures

Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.

Ensure all procedures are followed and all night jobs are complete.

Producing any nightly reports.

About you:

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

Can deliver excellent standards

Uses initiative

Is self-aware and able to evaluate their own work

Has a customer service attitude

Has the ability to multi-task and provides excellent attention to detail

Holds a genuine desire to provide a Warmer Welcome to our guests

Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

29 days holiday

Access to an external Employee Assistance Programme

Inhouse company interactive employee communication APP

Entry to our state-of-the-art gym and pools

Healthy meals to enjoy while you're working

Training and development from day one

£ referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive ……

Contributions to a pension scheme

Critical Illness & Death in Service cover

Employee of the quarter and annual recognition schemes

50% discount in our restaurants

Annual anniversary Complimentary guest experience overnight stay and dinner for two

Cycle to Work Scheme

Discounted room rates

Spa discount

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

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About Apex Hotels

apexhotels.co.uk

FIND YOURSELF AT APEX HOTELS

Our vision of welcoming the culture vultures and wanderlusts of the world began in 1996 when we opened our first hotel in Edinburgh’s Grassmarket. Now, over two decades later, we’ve got 9 luxury hotels across the UK. We like to think of our hotels a bit like you, our guests, members of the family each with their own personality, style, and character. No matter which Apex Hotel you choose we guarantee you’ll enjoy eating, sleeping and everything in between.

Despite our heart – and 3 of our hotels – having firm roots in Scotland’s capital, we thought it was only fair to share the love. Our signature warmer welcome can be found in Edinburgh, Glasgow, Dundee, London, and Bath. Find yourself unwinding in one of our luxury hotels; lounging in your spacious bedroom after a long day of exploring, enjoying bubbles and bites with loved ones in our lively bars and restaurants, or escaping to the spa enjoying the reviving touch of our expert therapists. On the other hand, if you’re a corporate commuter, find yourself working from our comfortable lounge and bar areas – who knows, the Zoom calls may even become more enjoyable too! But the key to it all is you, our guests, which is why no matter where or when, you’ll find friendly faces at every turn in our hotels. We’re more than happy to help so please don’t hesitate to let us know how we can.

With the goal of controlled, dynamic growth in mind, at Apex Hotels we are continually seeking opportunities for expansion and to build upon our offerings to continue providing a space where our guests can create memorable experiences that they will want to share.