Assistant M&E Operations Manager in London

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.  A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.  Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests’ exacting standards, but also propel their own career potential in a company that recognizes and rewards.  Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.   

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.   

We are currently recruiting for an Assistant Meeting and Events Operations Manager to join us at The Londoner Hotel.

Overview:

• An amazing opportunity to join the Meeting and Events Operations team at The Londoner Hotel as an Assistant Meeting and Events Operations Manager. This role is a 9 months, fixed term paternity cover role.
• You will take responsibility for your events and will co-ordinate the team in order to ensure that all aspects of the function are fulfilled.
• You will check that the event spaces are set as per corresponding function sheets.
• You will ensure a pre event / shift briefing is conducted before every event to discuss the detail of the event, any special requests or instructions and to ensure that all staff are clear on their responsibilities for the event. 
• You will ensure that the flow of service during an event is seamless and that all guests needs are met.
• You should be able to handle complaints and feedback confidently, rectifying problems where you can. 
• You will ensure that the appropriate cash and card procedures are in place at the bar and that cashing up is done accurately.
• You will support the Meeting and Events Operations Manager with team development and performance management.

About You:

• Previous experience of working in meetings and events operations at a management level
• Demonstrates excellent attention to detail and customer service skills.
• Ability to lead, coach and develop a team.
• Impeccable command of English both written and spoken.
• A Passion for food and beverage and and a desire to provide impeccable service.

Company Benefits:  

• Competitive salary  

• 28 days Holiday per annum including Bank Holidays increasing with long service  

• Complimentary hot meals, salad bar and unlimited beverages  provided  daily  

• R ecommend a Friend Scheme of up to £500 per friend recommended.  

• Annual complimentary night stays within our hotels  

• Preferential accommodation rates for all Edwardian Hotels for Hosts, their  family  and their friends  

• Access to a discount platform for  all of  the most popular stores and outlets  

• Auto enrolment into our company pension scheme  

• Regular social events across all hotels  

• Annual company recognition events held in January each year  

• Wellbeing champions across  all of  our hotels  

• Access to our company doctor for medical appointments and occupational health support  

• Access for all hosts to our online learning platform Edwardian Academy  

• Opportunities for promotion and a wide range of training programs to support your development  

Eligibility:  

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK Documented evidence of eligibility will be  required  from candidates as part of the recruitment process.