Assistant Boutique Manager in London

Job Scope:

Working with the Boutique Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Elie Saab expectations.

Main Duties and Responsibilities:

Boutique Sales Activity

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandise, and complete inventory
• Ensure policies and procedures are followed to achieve maximum results.

Commercial Performance and Team Management

• Maximize sales and measure sales performance and conversion rates on a daily basis.
• Provide and inspire outstanding service to our customers.
• Assist in assigning and monitoring sales goals of Sales Associates.
• Responsible for clientele development.
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
• Train, coach, develop, and manage sales associates in selling skills.
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management and associates.
• Facilitate proper communication between management and associates.

Clientele Service and Management

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database.

Product and Stock Management

• Gather merchandise for transfers, damages, and returns.
• Oversee and participate in department inventories.
• Monitor proper pricing of merchandise.
• Minimize stock losses.

Process Management

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures.
• Help solve problems that affect the department’s service, efficiency, and productivity.
• Lock and secure the store and oversee compliance with all security procedures.
• Any other tasks as assigned from time to time.

Boutique Supplies

• Report needed store replenishments (serving supplies, packaging material, …) and coordinate with concerned department for support on availabilities.
• Oversee store maintenance needs and communicate to related parties for support.

Position Requirement:

Education

• Bachelor’s degree in business or relevant field.

Experience

• At least 5 years of relevant experience in the high-end retail fashion industry.

Competencies

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandise effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems…

Additional Requirements

• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Fluency in spoken and written English (French and other languages are a plus)
• Good computer skills and command of Microsoft Office (Excel, Outlook, Word, and Power Point), POS and Stock Management Software