Area Care Manager in Birmingham

Location: Birmingham

Helping Hands is an organisation that is committed to making a difference and we need motivated and passionate colleagues who will make it happen. Covering every region of England and Wales, we’ve been the home care provider of choice to thousands of families for over three decades. We’re now looking for an Area Care Manager to join our team.

As an Area Care Manager, you will support the Regional Care Director by providing the highest standard of care to our customers and carers within Helping Hands. You will be overseeing the day to day running of approximately 10 branches as well as the live in care service in your locality.

 Main Responsibilities

• Lead by example and be instrumental in creating excellent working relationships ensuring that Helping Hands values are delivered in a professional manner and are always maintained, with members of the team, company, and customers.
• Manage, report, and monitor performance within your branches and Live In service, always ensuring plans are put in place to improve. Report all progress being made along with agreed action plans to the Regional Care Director.
• Deliver excellent customer service standards across the area to ensure that customer and carer focus is always delivered, this will increase retention though an excellent service.
• Monitor and audit performance across your area to maintain 100% compliance across both services.
• Provide the Regional Care Director with regular performance updates from your area to include steps taken to improve areas of underperformance and areas of opportunity along with an update on the progress being made with key projects.

About You

To be successful in this role you’ll need to have previous multi-site experience within the care industry. It is essential that you have significant experience of managing a large team and have good understanding of CQC/CIW guidance. You’ll need to have excellent communication skills, with the ability to negotiate, influence and implement change along with the ability to build effective relationships.

Benefits

• Career progression opportunities
• Car allowance of £458 per month
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme, allowing you to receive a bonus if you recommend someone you know to come and work for us

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.