Application Support Analyst in Chorley

APPLICATION SUPPORT ANALYST - Retail Energy

£28,000 - £33,500

HYBRID ROLE

Hours of Work:

Shifts covering Monday to Saturday, 07:00-21:30. 75 hours over 2 weeks but not exceeding more than 48 hours per week.

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications that serve our Energy Market Participant clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients’ services.

POSITION RESPONSIBILITIES

• Provide first-line and second-line support to customers via Helpdesk.
• Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.
• Complete incident reports following incident resolution.
• Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.
• To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan.

ABOUT YOU

• Knowledge and experience of deployment of Java applications utilising Apache Tomcat.
• Knowledge and Experience of Customer Support via Helpdesk.
• Knowledge and experience of system monitoring solutions.
• Strong problem solving and organisation skills.
• Be able to demonstrate ESGs key values of

Excellence : be accountable to deliver our best

Passion : show how much we care each day

Integrity : do the right thing when no one is looking

Collaboration : work together to succeed together

COMPANY BENEFITS

• Life Assurance
• Health Cash Plan
• Enhanced Maternity Leave 13 weeks full pay 13 weeks half pay
• Enhanced Paternity Leave 4 weeks full pay
• Holiday buy scheme
• Employee Assistance Programme
• Discounted Leisure Memberships
• Cycle to work scheme
• EV & Hybrid Car Scheme
• Long Service Awards
• Private Medical Insurance

And many more!

For our full job specification please go onto our careers page under "App Support" link below: Careers - ESG (esgglobal.com)