Application Consultant in Scotland

Applications Consultant

Idox Professional Services – Consultancy & Training team Land,

Property & Public Protection

UK, home based with occasional travel

About the role

This is an excellent opportunity to join our Consultancy and Training team as an Applications Consultant , responsible for implementing software solutions for our local government clients.

You’ll be joining a team of experienced and enthusiastic consultants, providing your knowledge of local government processes and Idox software solutions to work with clients throughout the implementation process. The role includes providing guidance on best practise, training on how to use our products and configuring the software in conjunction with the customer to meet their statutory obligations while making the best use of our software solutions to streamline processes and gain efficiencies.

The role is ideal for someone who has worked on software solutions for Local Government or with experience of local government business processes. In particular, we would welcome those with experience in Planning, Building Control, Land Charges and Public Protection.

Experience of Idox products would be preferable but not essential including Uniform, Enterprise, Total Land Charges, Uniform Spatial and Idox Cloud (Tascomi). We are looking for someone who is motivated, self-sufficient and who will enjoy providing advice, consultancy and training services to clients.

The role on a daily basis involves delivering customer facing consultancy configuration sessions on the Idox products, advising on best practice in line with legislative requirements, carrying out system configuration activities within the application and working with customers to improve/streamline processes while making the best use if Idox software. We are a leading software supplier to local government and have a mature customer base. When onboarding new customers, we deliver consultancy and training throughout the lifecycle of the project. More often, due to the nature of our user base, consultancy is delivered to existing customers, implementing additional modules or improving existing configuration. This means that you may be working with a customer over a number of days or multiple customers per week.

The role also includes delivering formal training courses across several products, ranging from 0.5 day to 2 days in duration. If you have a preference for delivering consultancy or training rather than both, we can work with you to focus your delivery in the areas which best suit your expertise.

This is an opportunity to share your knowledge and experience and assist in finding best fit solutions for clients. Supporting customer success helps our clients and users to do more with finite resources. In return, Idox will help you develop your career. We are a company with ambition, but still strongly uphold the values of integrity in public service, as a software partner, through the Idox values of responsibility, integrity and excellence.

With Idox, you will learn more about the software itself, build industry knowledge and develop a set of strong business skills. You will receive the necessary training and coaching to support you through the onboarding process to ensure you’re able to deliver services in line with the team delivery targets. We offer a comprehensive benefits package and flexible working to support your wellbeing as well as your professional development.

Key Responsibilities

• Develop and maintain up-to-date detailed knowledge of the company’s products in accordance with a personal development plan which may include Uniform, Public Access, Enterprise, Total Land Charges, Uniform Spatial and Idox Cloud, depending on the needs of the business and your particular areas of expertise
• Carrying out specialist product configuration in client environments throughout the lifecycle of an implementation
• Delivering training courses for Idox products
• Undertake system audits for clients, reviewing existing system usage and writing detailed reports including recommendations for improved system usage and streamlining processes
• Maintaining documentation supporting consultancy and training delivery
• Development of training courses using AI technology
• Identifying opportunities to develop new consultancy and training services as new products or government processes are introduced.
• Providing sales quotations for consultancy and training services, using your specialist knowledge, as and when requested
• Take ownership of assigned tasks as agreed with the project manager or line manager
• From time to time, providing support and maintenance services to customers, collaborating as part of cross functional teams
• Adherance to Idox Information Security policies and protocols.

To be successful, you’ll need to be:

• Interested and knowledgeable about the role of software solutions in local government
• Keen to learn to be a professional advisor
• Curious, creative and adaptable – customer requirements evolve rapidly
• Confident in delivering customer facing consultancy, guiding in best practice and carrying out system configuration
• Confident in delivering customer facing training
• Self-motivated, ensuring you maintain and progress your product knowledge and are fully prepared for customer facing deliveries
• A good listener with the ability to understand and interpret client requirements
• Have excellent written skills to provide detailed written reports following system audits
• Be adaptable to learning additional product areas and performing other tasks as required
• Ensure your utilisation is in line with team targets
• A team player, supporting colleagues across the business
• Able to travel within the UK as required (occasional planned travel).

Additional desirable qualities:

• Experience of working in a local government department
• System admin or end user experience of Idox software solutions including Uniform, Enterprise, Uniform Spatial, TLC (Total Land Charges) and Idox Cloud (Tascomi), very welcome, or experience with similar competitor products.
• Experience of developing alternative methods of training delivery including using AI technology.