3rd Line IT Support Engineer in Kidderminster

Red Recruitment is recruiting a 3rd Line IT Support Engineer in Kidderminster to join our client, a telecoms and technology company who are recognised as a leader in their field. They offer 24/7 support to their customers based all across the UK.The salary for this position is £25,000 - £35,000 per annum and is Monday to Friday only.Benefits and Package for a 3rd Line IT Support Engineer: * Salary: £25,000 - £35,000 per annum (depending on experience) * Hours: Monday - Thursday, 8.45am - 5.30pm and Friday 8.45am - 5pm * Contract Type: Permanent * Location: Kidderminster * Company pension * Cycle to work scheme * Employee discount * Free parking * Health and wellbeing programme * On-site parking * Private medical insurance * Referral programme * Casual dressKey Responsibilities of a 3rd Line IT Support Engineer: * Being the escalation point for customers' technical issues, investigating challenging problems and helping to resolve customer queries * Taking ownership of complex issues to resolution and providing technical support * Diagnosing and troubleshooting technical issues, in accordance with the job role performed * Working to move the technical solution forward and reduce the recurrence of issues * Researching and identifying solutions to software and hardware issuesKey Skills and Experience of a 3rd Line IT Support Engineer: * High level technical experience gained in a hands-on-role * You should have experience in: * Windows and MAC desktop operating systems * O365 Administration/O365 Exchange * Microsoft Intune * Server Administrative Tools * Firewalls and Switches * VMWare * Citrix * Networking ProtocolsIf you are interested in this position and have the relevant experience required, please apply now!Red Recruitment (Agency)