T-Impact exists because we hate waste, and we can’t stand failure.

We specialise in digital transformation, automating the end-to-end customer journey to improve customer service, empower staff and increase productivity.

We’ve spent years talking to organisations who have spent millions to recover from failed change and transformation projects and unsuccessful technology implementations. It taught us how to succeed the first time, and develop our unique Process Driven Design methodology which delivers a powerful, structured and scalable approach to business change.

Services

Business Case for Change. End-to-end customer journey analysis, for improvements in efficiency, profitability and business agility.

Process Automation. A process driven design approach to scaled agile deployment enabling rapid, cost-effective delivery.

Continuous Improvement. Embedding a continuous improvement culture in your organisation, made real with technology.

www.t-impact.com