SHM is a small consulting firm based in London. For the last 25 years, we’ve been working with our clients to help them solve complex, human-centred problems. The work we do is always something to do with people, dealing often with motivations and interpersonal relationships. We strongly believe in the uniqueness and power of what we do – and our clients, which over the years have comprised many of the biggest organisations of the world, tell us time and time again that they bring us their most challenging problems because they believe only we can solve them. This has not changed during the pandemic – in fact, our clients are now turning to us more than ever for help with some of the fundamental challenges they fact, and with the new opportunities they now have.

In practice, our work covers three main areas: 1. Consumer behaviours: Developing insights and understanding so that we can change consumer behaviours; 2. Corporate strategy & change: Using insights into motivations and behaviours to change corporate cultures and set strategies; and 3. Organisational relationship development: Working with companies that are in big operational or outsourcing relationships to ensure those relationships stay healthy.

While our work is very broad, it also has a clear niche, as we work across industries, geographies and sectors but on a specific set and type of problem. We focus on the motivations behind behaviours and interpersonal dynamics, applying insights from academia to the corporate world. Though we may defy easy categorisation, there’s no denying the success we bring our clients and the quality of our team. And there’s also no denying the challenge and enjoyment we gain from our work.