Citizens Advice Bath & North East Somerset is an independent charity that provides free, impartial advice and information on a range of issues. We can help with most everyday problems from employment to housing and debt. Before using our service we would encourage you to visit our national website Advice Guide where you will find information about all the main areas of advice including: Benefits, Debt, Housing, Employment, Consumer and Family.

If you still need information or advice you can attend a ‘drop-in’ at our offices in Keynsham, Bath or Midsomer Norton. A gateway assessment is a short interview that explores your enquiry and assesses what your advice needs are. The assessment may conclude that you require specialist advice, another agency is better suited to help you, or you need assisted self help. You can have a gateway assessment at:

> One Stop Shop, Bath in Manvers Street
> One Stop Shop, Keynsham
> Midsomer Norton Office in The Hollies

If you would prefer to have a gateway assessment over the telephone, you can call us on Freephone 0808 278 7897. Lines are open from 9:30am – 2:30pm, Monday to Friday.

Pension Wise is a government service that started in April 2015 for people aged 55+ with certain types of pension pot, who want to find out more about the options open to them when they retire. If you qualify, you can arrange an appointment for this service through your Citizens Advice office.